17th March 2020
Our Cancellation Policy
We are updating our cancellation policy to reflect the latest developments related to COVID-19 and to offer our guests as much flexibility and planning comfort as possible.
At the moment, our policy for individual guests allows free modification and free cancellation of all existing and new reservations for stays until 19th April 2020. For cancellations of prepaid online reservations, we charge a fee of € 10 for processing the refund. The online booking can be modified free of charge to another time, in which case the customer pays any price difference. Reservations made through Booking.com, Hotels.com / Expedia and travel agencies must be canceled through the above mentioned channel.
Please be assured that all our team is doing their utmost to provide you with the highest levels of service and a safe environment before, during and after your stays with us.