The cottages are still in operation as well as safari services.

Reception and sales 9-17.00

  • reception with sales and safari office is at the moment in cottage T1A (nearest cottage next to the hotel)

Reception: +358 201 476400
Sales and safaris: Gerralda Gilles +358 4056 90732
Cottage maintenance 24h: +358 4408 23400

 

The hotel restaurant, lobby, reception, meeting rooms, souvenir shop, Arctic Spa saunas and pools, as well as treatment rooms and gym were completely destroyed in a fire on December 21st 2018. Also rooms and suites were damaged by either fire, smoke or water.

Restaurant services are provided by Restaurant Romekievari in co-operation with our restaurant staff.

 

If you have booked hotel rooms or hotel suites through different booking channels, we kindly ask you to either cancel your reservation or change to a cottage accommodation through the reservation channel used. For those who have paid in advance and have to cancel, we will refund the payments. We will be able to start refunds on January 16th.

 

Course of events:

On December 21st at 00:50 our employee was working at the far end of the hotel restaurant when she realised it smelled of smoke. She went down the staircase by the slopes to check where the smell might be coming from. When returning back up, she saw some ambers flying under the roof outside.

 

She immediately called the emergency number and around the same time the automatic alarm went off alarming the hotel owner and the fire brigade. Evacuation was started straight away from the suite underneath the restaurant by our employee. She was soon accompanied by two people who were maintaining the slopes and had also realised what was happening. Also one of our own employee was called to help.

 

Everyone at the hotel building was evacuated to the cottages across the parking lot and then taken to hotel Pikku-Syöte where they were accommodated for the rest of their stay. They were fed and taken care of really well and were grateful on how well the evacuation was carried out. Our lovely customers also chose to go on the safaris as scheduled.