We will keep the items found on the hotel premises free of charge from the date of discovery for a month, except for items which are valued under 20 euros.

You can inquire for lost and found items at the hotel reception: reception@isosyote.fi / tel. 0201-476 400. If your item is found, you can either pick up the found items within a month, or we can mail them: we charge 70 € / shipment for packing + posting to EU countries. Maximum weight for the package is 10 kg and size 19 x 36 x 60 cm.

If you would like to purchase the mailing of found items, first arrange mailing with the reception staff by email or phone, and then follow these steps:

1. Click here for online store

2. Scroll to the end of the gift card online store; The last product in the online store is “Mailing of lost and found items -EU, € 70”. Buy this service.

3. You will receive a booking confirmation in your email. Send this booking confirmation to us at reception@isosyote.fi and include your address details + telephone number. Please also indicate at this point if you would like a tracking code for your shipment.

4. We will ship the lost items within 2 weeks.