Cancellation policy and terms of reservation for direct bookings

Cancellation policy and terms of reservation for direct bookings only. These terms are not valid for bookings via for travel agencies, online reservations, Booking.com of Hotels.com.

Cancellations and modifications must be notified to the sales service by telephone +358 201 476400 or email sales@isosyote.fi or myyntipalvelu@isosyote.fi.

We recommend our customers to take out the appropriate travel insurance cover against any possible situations and cases of force majeure. The hotel is not obliged to accept cancellations based on a doctor’s certificate or other similar documentation. All prices are including the legally specified VAT.

• Due to present restrictions starting on March 8th 2021, we now allow our guests to postpone their arrival or cancel their reservation, however latest one week prior to arrival. In case of cancellation, the following fees apply:
• Reindeer and Star Superior rooms, Kelo Cottages and Fell Top Cottages: cancellation fee of 10 € will be charged as well as any bank costs and / or credit card costs.
• Aurora Suites: cancellation fee of 40 € will be charged as well as any bank costs and / or credit card costs.
• Eagle View Suite, Bear Cave Suite and Phoenix Suite: cancellation fee of 50 € will be charged as well as any bank costs and / or credit card costs.

Reindeer Rooms, Star Superior Rooms, Kelo Cottages and Fell Top Cottages

• Winter and spring Dec 1st – May 1st
  Full prepayment 30 days prior to arrival.
  If cancelled or modified later or in case of no-show, no refund.

• Summer and autumn June 1st – Nov 30th
  Free cancellation up to 2 days prior to arrival.
  If cancelled or modified later or in case of no-show, the first night of the reservation will be charged as well as any bank costs and / or credit card costs.

Aurora View Suites

• Winter and spring Dec 1st – May 1st
  Full prepayment 30 days prior to arrival. If cancelled or modified later than 30 days or in case of no- show, no refund.
• Summer and autumn June 1st – Nov 30th
  Full prepayment 7 days prior to arrival. If cancelled or modified later or in case of no-show, the first night of the reservation will be charged as well as any bank costs and / or credit card costs.

Eagle View Suite, Bear Cave Suite and Phoenix Suite

• Full prepayment within 7 days after booking the suite. Non refundable. If cancelled, modified or in case of no-show, no refund.

Cancellation policy and terms of reservation for online bookings

Depending on the season and room type, full payment will be charged either at time of booking or at time of arrival. Payment options with credit card: Visa, MasterCard, Diners Club, JCB or Visa Electron. Online banking options: Nordea, Osuuspankki, Danske Bank, Ålandsbanken, Handelsbanken, S-Pankki, Aktia, Säästöpankki, POP Pankki

Cancellations and modifications must be notified to the sales service by telephone +358 201 476400 or email myyntipalvelu@isosyote.fi.

We recommend our customers to take out the appropriate travel insurance cover against any possible situations and cases of force majeure. The hotel is not obliged to accept cancellations based on a doctor’s certificate or other similar documentation.

All prices are including the legally specified VAT.

Reindeer Rooms & Star Superior Rooms, Kelo Cottages & Fell Top Cottages

Winter and spring Dec 1st – May 1st

• If cancelled up to 30 days prior to arrival, payment will be refunded, reduced by 10 EUR office expenses. Any additional bank costs and / or credit card costs will be also reduced.
• If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

Summer and autumn June 1st – Nov 30th

• If cancelled up to two days prior to arrival, payment will be refunded, reduced by 10 EUR office expenses. Any additional bank costs and / or credit card costs will be also reduced.
• If cancelled or modified later or in case of no-show, the first night will be charged.

Aurora View Suites

Winter and spring Dec 1st – May 1st

• If cancelled up to 30 days prior to arrival, payment will be refunded, reduced by 40 EUR office expences and cancellation fee. Any additional bank costs and / or credit card costs will be also reduced.
• If cancelled or modified later than 30 days or in case of no-show, the total price of the reservation will be charged.

Summer and autumn June 1st – Nov 30th

• If cancelled up to 2 days prior to arrival, payment will be refunded, reduced by 40 EUR office expences and cancellation fee. Any additional bank costs and / or credit card costs will be also reduced.
• If cancelled or modified later or in case of no-show, the first night will be charged. Any additional bank costs and / or credit card costs will be also charged.

Eagle View Suite, Bear Cave Suite & Phoenix Suite

• Non refundable.
• If cancelled, modified or in case of no-show, the total price of the reservation will be charged.

Pay later -rate

• Only available for some rooms & cottages in the summer and autumn
• Free cancellation until noon on arrival day. Payment upon arrival.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830
www.paytrail.com

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.