1. Cancellation policy and terms of reservation for direct bookings (email / phone)
2. Cancellation policy and terms of reservation for Hotel Iso-Syöte webshop online bookings
3. Bike rental

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1. Cancellation policy and terms of reservation for direct bookings (email / phone)

Cancellation policy and terms of reservation for direct bookings only. These terms are not valid for group reservations or bookings via travel agencies, online reservations, Booking.com or Hotels.com etc.

Cancellations and modifications must be notified to the sales service by telephone +358 201 476400 or email myyntipalvelu@isosyote.fi.

We recommend our customers to take out the appropriate travel insurance cover against any possible situations and cases of force majeure. The hotel is not obliged to accept cancellations based on a doctor’s certificate or other similar documentation. All prices are including the legally specified VAT.

PAY LATER -rate

• The booking can be canceled free of charge by 12:00 noon on the day of arrival.
• Payment is made at the hotel upon arrival. The PAY LATER price is available only for limited periods during summer and fall.

Reindeer Rooms
Star Superior Rooms
Kelo Cottages
Fell Top Cottages

Winter and Spring 1.12. – 1.5.

PAY NOW rate

• The customer will receive a payment link or an advance invoice by email for the booking, with a 7-day payment period. If the arrival date is less than 30 days away, the due date is immediate.
• If the booking is canceled at least 30 days before the arrival date, the booking fee will be refunded minus a €10 office and cancellation fee. For credit card refunds, a 3.5% card fee will be deducted.
• If the booking is canceled or changed later, or the customer does not arrive, no refund will be provided. Postponing the booking to another date is considered a cancellation of the original booking.

Summer and Fall 1.6. – 30.11.

PAY NOW rate

• The customer will receive a payment link or advance invoice by email, with a 7-day payment period. If the arrival date is less than 7 days away, the due date is immediate.
• If the booking is canceled at least 2 days before the arrival date, the booking fee will be refunded minus a €10 office and cancellation fee. For credit card refunds, a 3.5% card fee will be deducted.
• If the booking is canceled or changed later, or the customer does not arrive, the fee for the first night will be charged. Postponing the booking to another date is considered a cancellation of the original booking.

PAY LATER -rate

• The booking can be canceled free of charge by 12:00 noon on the day of arrival.
• Payment is made at the hotel upon arrival. The PAY LATER price is available only for limited periods during summer and fall.

Aurora View Suites

Winter and Spring 1.12. – 1.5.

PAY NOW -rate

• The customer will receive a payment link or an advance invoice by email with a 7-day payment period. If the arrival date is less than 30 days away, the due date is immediate.
• If the booking is canceled at least 30 days before the arrival date, the booking fee will be refunded minus a €50 office and cancellation fee. For credit card refunds, a 3.5% card fee will be deducted.
• If the booking is canceled or changed later, or the customer does not arrive, the full booking value will be charged. Postponing the booking to another date is also considered a cancellation of the original booking.

Summer and Fall 1.6. – 30.11.

PAY NOW -rate

• The customer will receive a payment link or an advance invoice by email, with a 7-day payment period. If the arrival date is less than 7 days away, the due date is immediate.
• If the booking is canceled at least 7 days before the arrival date, the cancellation fee is €50. For credit card refunds, a 3.5% card fee will be deducted.
• If the booking is canceled or changed later, or the customer does not arrive, the fee for the first night will be charged. Postponing the booking to another date is considered a cancellation of the original booking.

PAY LATER -rate

• The booking can be canceled free of charge by 12:00 noon on the day of arrival.
• Payment is made at the hotel upon arrival. The PAY LATER price is available only for limited periods during summer and fall.

Eagle View Suite
Bear Cave Suite
Phoenix Suite

PAY NOW -rate only

• Non refundable. The booking is always binding immediately. There are no cancellation or postponement rights.
• The customer will receive a payment link or an advance invoice by email, with a 7-day payment period. If the arrival date is less than 30 days away, the due date is immediate.
• If the booking is canceled or changed, or the customer does not arrive, the full value of the booking will be charged.

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2. Cancellation policy and terms of reservation for Hotel Iso-Syöte webshop online bookings

Depending on the season and room type, full payment will be charged either at time of booking or at time of arrival. Payment options with credit card: Visa, MasterCard, Diners Club, JCB or Visa Electron. Online banking options: Nordea, Osuuspankki, Danske Bank, Ålandsbanken, Handelsbanken, S-Pankki, Aktia, Säästöpankki, POP Pankki

Cancellations and modifications must be notified to the sales service by telephone +358 201 476400 or email myyntipalvelu@isosyote.fi.

We recommend our customers to take out the appropriate travel insurance cover against any possible situations and cases of force majeure. The hotel is not obliged to accept cancellations based on a doctor’s certificate or other similar documentation.

The online shop is open 24 hours a day, but the reception is open on a limited basis. It is the customer’s responsibility to arrive at the time of check-in mentioned on the reservation confirmation.

All prices are including the legally specified VAT.

Pay later -rate

• Only available for some rooms & cottages in the summer and autumn. Not available during high season.
• Free cancellation until noon on arrival day. Payment upon arrival.

Reindeer Rooms
Star Superior Rooms
Kelo Cottages
Fell Top Cottages

Winter and Spring 1.12-1.5

PAY NOW -rate

• The booking is paid immediately in the online store. If the booking is canceled at least 30 days before the arrival date, the booking fee will be refunded minus a €10 office and cancellation fee. For credit card refunds, a 3.5% card fee will be deducted.
• If the booking is canceled or changed later, or the customer does not arrive, no refund will be provided. Postponing the booking to another date is also considered a cancellation.

Summer and Fall 1.6.-30.11.

PAY NOW -rate

• The booking is paid immediately in the online store. If the booking is canceled at least 2 days before the arrival date, the booking fee will be refunded minus a €10 office and cancellation fee. For credit card refunds, a 3.5% card fee will be deducted.
• If the booking is canceled or changed later, or the customer does not arrive, the first night’s fee will be charged. Postponing the booking to another date is also considered a cancellation.

PAY LATER -rate

• The booking can be canceled free of charge by 12:00 noon on the day of arrival. Payment is made at the hotel upon arrival. The PAY LATER price is available only for limited periods.

Aurora View Suites

Winter and Spring Dec 1st – May 1st

PAY NOW -rate

• The booking is paid immediately in the online store. If the booking is canceled at least 30 days before the arrival date, the booking fee will be refunded minus a €50 office and cancellation fee. For credit card refunds, a 3.5% card fee will be deducted.
• If the booking is canceled or changed later, or the customer does not arrive, no refund will be provided. Postponing the booking to another date is also considered a cancellation.

Summer and Fall 1.6. – 30.11.

PAY NOW -rate

• The booking is paid immediately in the online store. If the booking is canceled at least 7 days before the arrival date, the booking fee will be refunded minus a €50 office and cancellation fee. For credit card refunds, a 3.5% card fee will be deducted.
• If the booking is canceled or changed later, or the customer does not arrive, the first night’s fee will be charged. Postponing the booking to another date is also considered a cancellation.

PAY LATER -rate

• The booking can be canceled free of charge by 12:00 noon on the day of arrival. Payment is made at the hotel upon arrival. The PAY LATER price is available for limited periods only.

Eagle View Suite
Bear Cave Suite
Phoenix Suite

PAY NOW -rate only

• The booking is paid immediately in the online store.
• Non refundable. The booking is always binding immediately. There are no cancellation or postponement rights.
• If the booking is canceled or changed, or the customer does not arrive, the full value of the booking will be charged.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830
www.paytrail.com

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

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3. Bike rental

Terms & conditions

We will do everything to make sure your rental experience is a success and that you will have a great time. In order to ensure that you know exactly what our (and your) responsibilities are, please read the following terms and conditions.

1. Use of the bicycle

• Please note: Do not leave the bike unattended.
• The renter accepts the bicycle in good condition, and commits himself/herself to return the bike in equally good condition, and to ride the bike respecting the rules and obligations outlined in Finnish laws, as well as committing himself/herself:

1) Not to adjust or manipulate the mechanical parts of the bicycle.

2) To return the bike to Lapland Bike Hotel at the time and date indicated on the contract. A late return will be charged: 20€ penalty + 10€ per hour / e-bikes + 20€ per hour

3) To be responsible for any loss or damage to the equipment which, at all times, remains the exclusive property of Lapland Bike Hotel. In case the equipment is lost, destroyed or damaged beyond repair in the judgement of Lapland Bike Hotel, the renter agrees to pay Lapland Bike Hotel the value to replace the equipment. The replacement charge will be determined by Lapland Bike Hotel and charged at the time of the rental.

• Credit card details will be requested at the bike’s pick-up to cover possible damages.

2. Charges and deposit payments

• We recommend that you are adequately insured. We cannot be responsible for your own illness or injury or for damage or loss of your personal belongings while on a ride or tour. It is also recommended that this insurance cover you in the event of cancelation of your trip.
• The renter agrees to pay for the rental of the bike and any additional fee that is applicable for any mistreatment of the bicycle. In case a part of the bicycle is broken because of mistreatment, lost or stolen, additional fees will be charged.  a) Felt Breed / Broam Gravel 2600 € b) Specialized Turbo Levo 5600 €

3. Repairs and maintenance

• In case of a breakdown, don’t abandon the bicycle. If the breakage of the bike is caused by use, it is the renter’s responsibility to return the bike to the rental company. The renter pays for all necessary repairs, including all parts. If the reason is wear on a part of the bike, please contact us so we can arrange another bike to replace it.

4. Accidents and release of liability

• The client agrees that he/she will release Lapland Bike Hotel from any and all responsibility of liability for injuries or damages to the user of the equipment listed on this form or to any other person. The client accepts for full responsibility for the care of this equipment and thereby agrees to freely and expressly assume and accept any risks and all injury to the user of this equipment while bicycling.